“G Charles Vasantha Kumar, Managing Director of Grace Services, a native of Chennai, has journeyed from modest beginnings in the hospitality industry to becoming a key player in transforming Chennai’s food and retail landscape. His story is one of vision, resilience, and relentless ambition. From managing food courts and consulting for global giants like KFC and McDonald’s, to securing prime retail spaces and spearheading major projects, Charles’s career exemplifies the power of turning challenges into opportunities. His ventures have not only redefined customer experiences but also cemented his status as a trailblazer in the industry.”
Early Days
Charles’ journey began in Chennai, where he completed his education and earned a Diploma in Hotel management. His early career took off at Ambassador Pallava, followed by a significant role at ‘Smoking Joe’s Pizza’ in Anna Nagar and Abirami Mall. By 2006, Charles had joined ‘Akshaya Foods and Private Limited’ at Spencer Plaza, where he managed a large-scale project, forging connections with international brands like KFC, Saravana Bhavan, and Domino’s, and significantly enhancing the food court’s appeal.
Turning Point
Stepping into the realm of consulting, Charles collaborated with KFC and Domino’s on property acquisition and liaison work, eventually establishing ‘Grace Services’ in 2011. His efforts led to the expansion of KFC’s footprint in Tamil Nadu, managing 45 outlets. As McDonald’s liaison officer, he gained extensive experience and went on to acquire food courts at Spencer Plaza and Ascendas IT Park in 2014. Despite setbacks during the COVID-19 pandemic, Charles continued to expand, securing 10 lakh square feet in Chennai Metro stations and acquiring strategic properties, including a site in Sriperumbudur.
LuLu Mall in Chennai
Charles’ latest and most ambitious project is the development at Shenoy Nagar, where he has secured space for Chennai’s first LULU Hypermarket. This massive retail hub will feature five screens, a range of retail outlets, a food court, and extensive parking. Similar projects are underway at Central and Vimco Nagar Metro stations, solidifying his influence on the city’s retail landscape.
Inspiration
Charles draws inspiration from Mahadevan, whom he regards as the “Father of The Food Industry.” Mahadevan’s work in brand development and establishing food courts has been a cornerstone in shaping Charles’ career.
Future of Food Culture in Chennai
Optimistic about Chennai’s culinary future, Charles believes the food industry will continue to thrive, driven by an ever-growing demand for quality dining experiences. His vision includes launching a South Indian food court abroad, extending his impact on the global stage.
Advice to Aspiring Entrepreneurs
Charles’s message to entrepreneurs is clear: “Keep trying, and you will achieve anything in life.” His journey, marked by perseverance even in the face of challenges like the COVID-19 pandemic, is a testament to the power of staying positive and pushing forward.
Personal Favourites
- Favourite Food: Mutton Biryani
- Favourite Colour: Blue
- Favourite Travel Destination: Sri Lanka